Shipping Policy

At Scarlett&Co, we carefully prepare each order so your jewelry boxes and accessories arrive safely and in excellent condition.

Order Processing

Orders are usually processed within 1 to 3 business days after payment confirmation.

Orders placed on weekends, holidays, or during high-demand periods may require additional processing time.

Shipping Times

Delivery times may vary depending on your location, the shipping carrier, the time of year, and circumstances beyond our control.

Estimated delivery times are displayed at checkout or provided in your shipping confirmation when available.

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather conditions, holidays, or peak shopping seasons.

Shipping Costs

Shipping costs, when applicable, are displayed before you complete your purchase.

From time to time, Scarlett&Co may offer free shipping promotions based on order value, destination, or special campaigns.

Order Tracking

When tracking is available, you will receive an email with your tracking information once your order has been shipped.

Please allow some time for the tracking link to update after it has been created by the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Scarlett&Co is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or inaccessible addresses.

If you notice an error in your shipping address after placing your order, please contact us immediately at contact@scarlettandco.shop. We will do our best to update the address before shipment, but changes cannot be guaranteed once the order is being processed.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you have not received it, please first check with neighbors, household members, building staff, local delivery points, or the shipping carrier.

You may also contact us so we can guide you through the next steps.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible at contact@scarlettandco.shop.

Please include your order number and clear photos of the damaged packaging and product.

Customs, Duties, and Taxes

Depending on your country or region, customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer unless otherwise stated at checkout.

Contact

For any shipping-related questions, please contact us at:

Scarlett&Co
Email: contact@scarlettandco.shop